Manual Facilities Management: Theory and Practice

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Condition: Neu. Neuware - Integration of processes and supporting IT tools is a key factor for successful Facility Management. After a review of the present situation of Facility Management the author describes an'integrated'process model for the conception, planning and construction processes of facilities, providing integration into the whole life cycle.

The target costing method is presented as a means to grant proper conception, planning and construction in accordance with the needs of the investor, the user and the operator. To be able to provide figures for the target costing methodology, a concept for efficient IT process support during the utilisation phase is developed.

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This includes two levels: the operative level and the controlling level based on the data of the operative processes. The concept is based on standard reference models of the key FM processes of the utilisation phase and on an analysis of the existing functionality of the relevant IT tools. Seller Inventory More information about this seller Contact this seller 8. More information about this seller Contact this seller 9. Shipped from US within 10 to 14 business days. More information about this seller Contact this seller From: JuddSt. Pancras London, United Kingdom.

Soft cover. Seller Inventory c About this Item: Diplomica Verlag Gmbh , Language: English. Brand new Book. Integration of processes and supporting IT tools is a key factor for successful Facility Management. After a review of the present situation of Facility Management the author describes an "integrated" process model for the conception, planning and construction processes of facilities, providing integration into the whole life cycle.

A concept for the integration of existing IT tools is presented, that provides the necessary interaction and data exchange to support the newly introduced parts of the workflow. Based on this integration unified objects are defined, combining the distributed information of the FM business objects. This results in a joint FM database structure. The support of the operative processes and the joint data structure enable standardised calculation of benchmarks for controlling purposes.

Finally, these benchmarks are the basis for a statistical method that allows the calculation of the utilisation costs in the conception phase. Seller Inventory KNV Condition: UsedAcceptable. Satisfaction Guaranteed!

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About this Item: Routledge. A copy that has been read, but remains in excellent condition. The presence of the headquarters of almost all industrial and commercial corporations in Lagos State provides a major reason for the take off and the current vibrancy of the practice in the State. The questionnaires were in three sections. Section one asked questions pertaining to the respondents and their organizations. Questions included the status of the respondents in the organizations as well as educational and professional qualifications of the respondents.

Respondents were asked to indicate their years of experience and their respective designations. This section also asked questions on the volume of facilities management jobs already handled by each respondent. The last section asked questions pertaining to the current challenges of FM practice in Nigeria.

Facilities management theory and practice

The data was analysed using descriptive statistics like percentages and arithmetic means. AN OVERVIEW OF FM IFMA b has described the work of a facility manager as potentially covering the following duties and functions: facility strategic and tactical planning; facility forecasting and budgeting; real estate procurement; leasing and disposal; procurement of furnishings; equipment and outside facility services; facility construction; renovation and relocation; health safety and security; environmental issues; development of corporate facility policies and procedures; quality management including bench marking and best practices; architecture and engineering planning and design; space planning and management; building operations; maintenance and engineering; supervision of business services such as reprographics; transportation and catering; telecommunication; and code compliance.

It is an all encompassing, quasi-business strategy to achieving high performance. The range of FM services is widely accepted as being broad and highly inclusive of a number of functions and roles played out by practitioners Chotipanich, Not only has it been difficult for practitioners to demarcate the boundary of FM, but the multi-disciplinary nature of FM has been common in literature Tay and Ooi, , cited in Best et al. This is not surprising given the number of factors that influence FM practice such as organisational characteristics, business sector, culture, and facility features Chotipanich, The British Institute of FM notes that FM is the integration of multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace.

The common range of FM services is depicted in Figure 1. The delivery of services in the area of asset management, behavioural management, space management, operations management, and management of services require background knowledge and training in those areas for effective delivery of services. A substantial number of studies have analysed the size and composition of FM and established its relevance over and above traditional property management Regterschot, ; Nelson and Alexander, These studies however have not addressed the practice of FM in a developing country like Nigeria.

Campbell has identified the challenges of FM as the need for competence, cost control services and performance measurement. Source: British Institute of FM. Figure 1. Facilities Management Network The author established the need to describe specify , measure assess performance and quantify price FM output end product and service. The approaches of FM have also been established by Veronesi and Zambani as operations oriented, cost oriented and integrated oriented.

Others such as Kleeman , Barrett , Embleton and Wright , Atkin and Brooks , Tuomela and Puhto and Kwok and Warren considered the variants of outsourcing and operational facets of FM as optimisation of performance measurement in FM, shareholders relationship and facility performance. IFMA explored the current trend and future outlook for FM professionals linking FM to strategy and forecast future challenges for the profession. Lomas investigated the development of FM in Hongkong. The author noted that FM has only recently been adopted in Asia, and that the development of the practice, research and education, particularly, in Hong Kong is still low when compared with the UK and other parts of Europe.

So et al. Other authors like Ho et al. The practitioners perceived a need for on-going communication between all partners involved in energy performance contracting to overcome barriers to traditional ways of working and also to develop an appreciation for the differing objectives of each partner involved in the contract. The finding is that South East Asia needs to open up to change, particularly, with respect to parity in issues of global competition in FM standards.

Kanning et al. Lynch identified and examined the tactics for improving and maximizing FM contribution to shareholder value. The study found that the initiatives to enhance the process of improving shareholders value must start with an understanding of capital budgeting and require executive sponsorship and vision as well as a functioning capital budgeting systems. It appears that the relative newness of FM in Nigeria, like other African countries account for the paucity of related literature in the region.

A major limitation of the foregoing studies is that they took no cognisance of the peculiarity of developing countries like Nigeria. In order words, most of the documented works in respect of the practice of FM were carried out in the advanced countries that share no similar economic attributes with African countries like Nigeria. While there are sufficient documented works in respect of the practice of FM in the advanced countries like US and UK, there is little or no study to justify the educational background and the degree of involvement of FM in its practice in African countries like Nigeria.

The question likely to agitate the minds of potential users of FM service is whether or not the educational training of practising facilities managers is sufficient to enable them to be trusted with highly sophisticated infrastructure and facilities — noting fully that these facilities require huge sums of money for their procurement.

Another challenge is the need to convince consumers of FM services that they are not patronising quacks which could thereby result in huge losses for unsuspecting investors and multi-nationals. The question of how best to practise FM in emerging a real estate market like Nigeria is still to be answered and underscores the need for this study.


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The conference aroused consciousness in the minds of the real estate professionals who had hitherto been referred to as experts in property management. This consciousness however spurred agitations among members as to whether or not FM was the exclusive preserve of the estate surveyors and valuers who are trained to manage real property and its facilities.

Clarifying the issue among the men of the noble profession, Umezuruike argued that FM is broad and requires both technical and management skills and is therefore a multidisciplinary profession. The association has currently grown into membership strength to with members having different professional backgrounds. Academic Qualifications, Years of Experience and Designation of Respondents The educational qualifications of respondents are presented in Table 1.

The implication is that most of the respondents are knowledgeable enough to be part of the multi-disciplinary profession of FM. It is probably due to the fact that all the respondents are professional members of their respective professional bodies and that professionalism requires formal training, which the respondents have subscribed to. Table 1. This could be due to the quest for innovation and international exposure of the younger generations owing to the information exposure and globalisation in the contemporary world.

Table 2. Table 3. It means that all current members of the profession are members of one professional body or the other in the building industry. The implication is that they have all passed through their respective requisite professional tutelage and training and have been adjudged qualified to practise. In Nigeria, the standard of education as well as practice of all professions is subject to regulation by the respective regulatory organs.

These organs can equally impose a series of sanctions for erring members. In view of this, it would be said that FM practitioners in the country are competent enough to deliver quality service. This also confirms what has been known from the literature that FM is a multi-disciplinary profession.

Facilities Management | Theory and Practice | Taylor & Francis Group

The justification for the fact that a majority of the firms have overtime handled relatively few FM assignments could be explained by virtue of the newness of the profession in the country. The Nigerian chapter of IFMA was established in and therefore the profession is still at its infancy stage in Nigeria, like other African countries. Table 4.

The study found that the provision of FM services in Nigeria like other African countries currently concentrates on the management of buildings or real estate and their components. It is hoped that overtime the profession will grow into full FM providers. Table 5. Classes of FM Property Portfolio and Challenges of FM Practice Table 6 contains the different property class combination regarding the property portfolio of the respondents. It is however not surprising that as contemporary users of commercial properties, they seem to be more conscious of the need to concentrate on their core business activities and allow others to do the less important ones.

Table 6. The results are presented in Table 7. The Table shows that in rank order, the key challenges of FM are information standard, education training and needs, performance benchmarking, and cost value versus value in service procurement. The mean figures for the four factors are 5. Career pathways have a mean value of 3. This result indicates that the nascent profession of FM in African countries like Nigeria can only be nurtured to operate competitively with global practice if priority would be accorded information standardisation and performance benchmarking while members will be willing to acquire more specialised training in the field of FM.

It therefore shows that FM can be best practised if the various challenges are well mitigated and overcome. Table 7. The major conclusion from this study is that the focus of FM practice in Nigeria, like other African countries is the management of the building component. The research has provided some valuable insights into the training background, involvement of practitioners in FM practice as well as the requirement for better and improved practice.

They are important both for those educating and the professional body retraining professionals for contemporary FM practice. The study also shows that regardless of the growth level in Nigeria, the profession is being currently practised by all professionals in the building industry and that they are qualified and competent to handle FM services like their foreign counterparts. This finding validates the literature on the multi-disciplinary nature of FM. Emerging from the research is the common view of all respondents that more educational training and skills beyond what is obtained by their respective background training is currently required for better practice in Nigeria like other African countries.

These are needed for current and future FM practice. Furthermore, the research has shown that FM practice is currently dominated by younger generation of practitioners who are driven by the quest for innovation and global practice. There is therefore an obvious need for the industry, professional bodies and University academics to embrace FM practice and begin to collectively understand the requirements in the industry for qualified professionals with requisite knowledge and skills for meeting the expectations of business organisations who employ facility managers.

This calls for the need to nurture the profession into a full maturity stage as currently witnessed in the developed economies like UK and USA. There is therefore the need for constant training of members in order to enhance their knowledge for effective service delivery. Mandatory continuous professional development seminars will not only help to regulate the practice but will also guarantee the contemporary knowledge required for FM practice. Alexander, K. Atkin, B. Barrett P. Barrett, P.